Privacy policy

Privacy Policy

This Privacy Policy describes how shoemistri.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@shoemistri.com or by mail using the details below:

Shoe Mistri
6A, Level 3, Advocate Compound,
Jasola, NEW DELHI,
Delhi, 110025, India

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why:

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site.

Order Information

  • Purpose of collection: To process your orders, handle payments, arrange for shipping, provide invoices and order confirmations, communicate with you, screen for fraud, and, when permitted, send you promotional information.
  • Source of collection: Collected from you.
  • Personal Information collected: Name, billing address, shipping address, payment information (e.g., credit card details or UPI), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.
  • Personal Information collected: Any information provided during customer support interactions, including email or call history.

Sharing Personal Information

We share your Personal Information with service providers to help provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Payment Gateways: We share your payment details with secure payment processors such as Razorpay, PayU, or other payment partners used to process transactions.
  • Courier Services: Your shipping information is shared with our delivery partners to ensure the timely delivery of your order.
  • Legal Requirements: We may share your Personal Information to comply with Indian laws and regulations, respond to legal requests (e.g., subpoenas), or protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale.
  • Process payments and deliver orders.
  • Keep you updated on new products, services, and offers.

Lawful Basis

As per Indian laws (e.g., IT Act 2000), we process your Personal Information under the following lawful bases:

  • Your consent.
  • Fulfillment of the contract between you and the Site.
  • Compliance with legal obligations.
  • For legitimate business interests, without overriding your rights and freedoms.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. For example, transaction records are retained as required under Indian tax regulations.

Cookies

We use cookies to enhance your browsing experience, track site performance, and serve personalized ads. You can manage or block cookies through your browser settings. Please note that disabling cookies may limit certain features on the Site.

For more information on cookies, visit: https://www.allaboutcookies.org.

Your Rights

Under Indian law, you have the right to access, update, or erase your Personal Information. To exercise these rights, please contact us at info@shoemistri.com.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons.

Last updated: December 2024